The Kole Hard Facts

You know what you said, but do they?

The importance of clear communication!                 In a recent golf outing, I was playing some of the best golf I’ve played for quite some time. I was playing with 3 younger guys, that were actually impressed on how well I was hitting ...

Are you the account expert?

From Account Manager to Relationship Manager to Historian! This week alone, I had to attach 3 old emails as references to discussions that were 5 years or older. True, I was lucky, I kept copies on my hard drive of ...

Communication – Don’t Overkill!

 Don’t say in blah, blah, blah what you can say in blah! A good friend of mine gave me this line when we were reviewing an upcoming presentation we were going to make. We had an hour to ...

Do you need more than a handshake?

If you need more than a handshake, you’re still not safe The only way to make a man trustworthy is to trust him. – Henry L. Stimson We have all been burned by someone, or some deal that went sideways. ...
Why won’t people call anymore?

Why won’t people call anymore?

I’m sitting in my office and “ding”, the email icon appears, and for one time in my life it’s my only unread email in my inbox, so I quickly scan it and see it’s from a buyer asking something pretty ...