I recently facilitated a workshop for an organization focusing on building a company culture. The exercise reminded me of a story of my own that helps reinforce why defining a culture is so important.
I had been engaged with a client for quite some time. As a business coach, this was one of my biggest success stories. Revenue tripled, profits went up five-fold, and customer satisfaction measured 3 out of 10 when we started and 9 when we wrapped up. At the end of the contract, I presented the bill. What came back was shocking.
It was silence.
“Sometimes you win, sometimes you learn” - John Maxwell
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We’ve all been stiffed by customers in the past. This one taught me a lesson. Whether or not there was a legal obligation to pay is not the purpose of this blog. What I failed to see was the culture of the management team was rotten. The intention of this blog is how to avoid it from happening to you in the future.