We all have been faced with a situation where we are dealing with a customer that we want to get rid of. Yes, I am talking about deliberately firing a customer for various reasons. Either they are slow pay or no pay, have unreasonable service requests, just over demanding, or a myriad of other …
customer service
It’s Better to Be …
Are you still trying to get more out of your last product or service you introduced? When will “NEW AND IMPROVED” become obsolete? It’s when the competitor has improved their product a little bit more than yours! Or at least they say they did. My last blog I wrote was whether you swim in …
The Goldfish Principle
In the year 2000, the average attention span of a human was 12 seconds; in 2015 it was measured at 8.25 seconds. During that same span, the average goldfish had maintained their attention span at 9 seconds. By keeping the goldfish principle in mind, it will help you in all of your …
Increase Productivity by 43%
Research from the Hay Group shows that 71% of the workforce is either “not engaged” or “actively disengaged” from their work. When asked, these employees mention money as a root cause as #9 on the list behind things like; Recognition, Flexibility, Training, More Challenging Work … and so on. So, …
Tip: Rookie to Expert …
This week alone, I had to attach 3 old emails as references to discussions that were 5 years or older. True, I was lucky, I kept copies on my hard drive of certain documents, and let me tell you, I would rather be lucky than good! Each of those mails saved the principal a lot of money, …
Tips: Pick the Phone Up!
I’m sitting in my office and “ding”, the email icon appears, and for one time in my life it’s my only unread email in my inbox, so I quickly scan it and see it’s from a buyer asking something pretty simple. Knowing she had just sent this, I picked up the phone and called her… straight to …
Tip: Getting Your Message Thru!
With all the noise out there, are you trying to be louder? How can you have your messaging heard? What are you doing to be subtle? In my book, PROFITS, Your Seven Letters to Success, I write about the KISS method. Yes, it’s the simple age-old adage that we need to keep it simple stupid. This is …
Tips: Best Methods for Following Up
There are numerous times in the sales process where the sales people are expected to follow-up. Those are the obvious ones; where there might be deliverables in a contract that have to be met. Or, there is a standard meeting that takes place every quarter to go over delivery, quality, logistics, and …
Tips:Living the Dream
Once in a while, I borrow a post for my blog. This week I'll be sharing something from one of the greatest of all Americans, Ben Franklin ... Living the dream is a good way to organize your life and after 200+ years, this advice is still worthwhile. Enjoy ... Benjamin Franklin is …
Tip: Best Way to Relax on Vacation (?)
From this view, I can still check my mail on my laptop, SmartPhone, or IPad ... It is coming up to that time of year … SUMMER VACATION! … Remember how it was to be a kid? Take off 3-months and have fun, not a care in the world, and when you got back to school in the fall, you just kind of started …