When is it time to fire a customer? We all have been faced with a situation where we are dealing with a customer that we want to get rid of. Yes, I am talking about deliberately firing a customer for various reasons. Either they are slow pay (or no pay), have unreasonable service requests, …
teamwork
Is Information Power?
Is Information Power? How many of you know someone, or a bunch of someone’s, that still believe hoarding information gives them power over a certain situation? In the sales field, I see it more and more, that account managers believe this is their only way to really have job security. Go …
Communication – Don’t Overkill!
Don’t say in blah, blah, blah … what you can say in blah! A good friend of mine gave me this line when we were reviewing an upcoming presentation we were going to make. We had an hour to give the presentation, so I laid out almost an hour of presentation materials, data, slides, and all the bells …
Do you need more than a handshake?
If you need more than a handshake, you’re still not safe The only way to make a man trustworthy is to trust him. - Henry L. Stimson We have all been burned by someone, or some deal that went sideways. We have kicked ourselves for not having that promise in writing, or a certain clause in a …