We can always complain about something. You received your order quickly, but they forgot the French Fries. You got a great price on this car, but the brakes were bad.
As a leader of an organization, you need to balance these concepts at all times. Not only does this statement have to do with the products or services your firm markets, but you also need to consider your internal customers as well.
When you are faced with a crisis internally, are you going to act fast and offer a band-aid? Or are you going to forsake speed with a high quality response? The team you lead will balance your decisions, vision, and strategy on these factors, so keep them top of mind.
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